Contacting us
When you submit the enquiry form, we store your name, contact details, service interest and message in our hosted business system so authorised SmartGene staff can respond. We record submission time and a reference number. Access is limited by staff roles.
Information you share
We use your enquiry to respond and discuss the requested service. Do not include sensitive student information, identity documents, passwords or financial details. Contact info@smartgenesolutions.com to request access, correction or deletion of information you have shared.
Security and abuse prevention
The website uses secure transport and access controls. A short-lived hash of your IP address and time window helps limit spam. It expires after about an hour. Staff activity is recorded in an access-controlled audit log. Enquiries remain available to authorised staff for follow-up; contact us about removal or retention questions.
Third-party services
WhatsApp and your email provider handle messages under their own terms and privacy practices. Hosting may process technical request information for delivery and security. This website does not add advertising trackers. The admin area uses the hosting platform’s sign-in service to authenticate authorised staff.
Questions and requests
Contact info@smartgenesolutions.com to ask about access, correction or deletion of information you have shared. Service-specific data handling and retention arrangements should be agreed before supplying project or student data.